Refund Policy

Customers need to have a valid credit card/ debit card for availing the services of Network Support Active LLC online. Network Support Active LLC can at any time accept or reject a demand made via a credit card/ debit card.

Network Support Active LLC' support services begin from the moment on which the agreement is contracted and the payment is made.

If any customer does not receive a solution for the issue called for in the PC within 7 days from the date of issue then the customer is entitled to get a complete refund from the Network Support Active LLC.

In case the original issue is not fixed or re-appears within 7 days, then the refund will only be processed once verified by the technical team.

In case customer share computer screen with any other technical party or any local technical group then Network Support Active LLC would not be responsible for any damages or changes made in the computer and there will be NO REFUND shall be given for the same.

There will be no refunds for cancellations made after a successful issue resolution or after 7 days of the service.

If we fail to fix even single issue, then we will provide a full refund of the amount paid however, in case one of the issues is fixed, then there will be a one time service fees charged from the total amount.


The services we offer available on the website of the brand owner. Network Support Active is an independent technical support service provider for a large variety of third party products, brands and services. Any use of Trademarks, Brands, Products and Services is referential and Network Support Active, hereby, disclaims any association, affiliation – direct or indirect, or representation in any form, of any such brand, product or service.Network Support Active does not accept liability beyond the remedies set in the terms and conditions, including but not limited to any liability for product not being available for use, lost profits, loss of business or for lost or corrupted data or software, or the provision of services and support.